Sales Policy for LuxeGifts

Effective Date: December 6, 2024

At LuxeGifts, we aim to provide an exceptional shopping experience and the highest quality luxury gifts for Tết (Lunar New Year). This Sales Policy outlines the terms and conditions related to purchasing products from our website. By placing an order with LuxeGifts, you agree to the terms of this policy.

Product Information

  1. Product Descriptions:
    We make every effort to provide accurate and up-to-date descriptions, images, and details for all our products. However, slight variations in color, size, or design may occur due to differences in monitor displays or the handcrafted nature of some items.

  2. Product Availability:
    All products are subject to availability. While we strive to keep our inventory current, certain items may sell out quickly during peak seasons. If a product is unavailable after you place an order, we will contact you promptly to offer alternatives or a full refund.

Pricing and Payment

  1. Pricing:
    All prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. The price displayed at checkout is the final price for your order. LuxeGifts reserves the right to correct any errors in pricing.

  2. Sales Tax:
    Sales tax is calculated based on your shipping address and applicable state and local tax rates. The tax amount will be displayed during checkout.

  3. Accepted Payment Methods:
    We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment is required at the time of purchase, and orders will not be processed until payment is successfully completed.

  4. Payment Security:
    All transactions are processed securely using SSL encryption to protect your personal and payment information. LuxeGifts does not store your payment details on our servers.

Order Processing

  1. Order Confirmation:
    Once your order is placed, you will receive a confirmation email containing the details of your purchase. This email does not guarantee order fulfillment but serves as acknowledgment of your request.

  2. Order Fulfillment:
    Orders are typically processed within 1-3 business days, excluding weekends and public holidays. During peak holiday seasons, processing times may be extended.

  3. Order Modifications and Cancellations:
    If you need to modify or cancel your order, please contact us within 24 hours of placing your order. After 24 hours, modifications or cancellations may not be possible if the order has already been processed or shipped.

Shipping and Delivery

  1. Shipping Options:
    We offer a variety of shipping methods to meet your needs. Shipping fees are calculated at checkout based on the destination and selected delivery speed.

  2. Delivery Times:

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Delivery times may vary due to unforeseen circumstances, such as weather or courier delays.

  3. Shipping Address:
    Customers are responsible for providing accurate and complete shipping addresses. LuxeGifts is not liable for delays or non-delivery resulting from incorrect or incomplete address details.

  4. International Shipping:
    LuxeGifts ships to select international locations. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Returns, Exchanges, and Refunds

For detailed information on returns and refunds, please refer to our Refund and Returns Policy.

Changes to the Sales Policy

LuxeGifts reserves the right to modify this Sales Policy at any time. Updates will be posted on this page with a revised effective date.

For questions, please contact us: