Refund and Returns Policy for LuxeGifts

Effective Date: December 6, 2024

At LuxeGifts, we want you to be completely satisfied with your luxury gifts. If, for any reason, you are not happy with your purchase, our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds. Please read the following terms and conditions carefully.

Returns Eligibility

To be eligible for a return, the item must meet the following conditions:

  1. Timeframe:
    Returns must be initiated within 30 days from the date of purchase.

  2. Condition:
    The product must be unused, in its original packaging, and in the same condition as when you received it. Any items that show signs of wear, use, or alteration cannot be returned.

  3. Proof of Purchase:
    A valid proof of purchase, such as an order confirmation or receipt, is required to process your return.

How to Initiate a Return

  1. Contact Us:
    To begin a return, please contact our customer service team at [email protected] or call us at (402) 555-2345. Please include your order number and reason for the return in your message.

  2. Return Authorization:
    Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to send back the item.

Return Shipping

  1. Return Shipping Costs:
    Customers are responsible for paying return shipping costs unless the item was defective or an error was made by LuxeGifts.

  2. Shipping Carrier:
    We recommend using a trackable shipping service or purchasing shipping insurance when returning items. LuxeGifts is not responsible for lost or undelivered returned packages.

Refunds

  1. Processing Time:
    Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.

  2. Refund Method:
    Refunds will be issued to the original payment method used for the purchase. Depending on your card issuer, it may take additional time for the refund to appear in your account.

Exchanges

  1. Exchanges for Damaged or Defective Items:
    If you received a defective or damaged item, we will provide a replacement at no additional cost to you. Please contact us immediately upon receiving the damaged item to initiate the exchange process.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  1. Gift Cards
  2. Personalized or Custom Items
  3. Sale or Clearance Items

Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please first check with your bank or credit card company. If the issue persists, please contact us at [email protected] for assistance.

Final Sale Items

Items marked as “final sale” cannot be returned or exchanged.

Changes to This Policy

LuxeGifts reserves the right to modify or update this Refund and Returns Policy at any time. Changes will be posted on this page, and the updated policy will be effective as of the date specified.